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John Alexander Discusses Relying On Customer For I

  • John Alexander - Lecture - Entrepreneur
  • John Alexander is president and founder of The CBORD Group, Inc., a company inspired by his foodserv...
  • From the beginning, we have relied on our customers for a lot of input. The customer is not always...
  • 4/19/12

Mark Broadhurst Discusses Adding And Removing Item

  • Mark Broadhurst - Interview - Eat'n Park
  • In 2004, Mark Broadhurst joined Eat'n Park Hospitality Group as director of concept development t...
  • Well I'll tell you a couple of different ways because we do it differently in each division. So in ...
  • 10/27/2010

Jim Cowen Discusses Importance of Customer Feedbac

  • Jim Cowen - Interview - Roxide Internati
  • James Cowen joined Aeroxon US, an importer and retailer of pest control products, after receivin...
  • Certainly, in a larger company, there is testing, there is sampling, there is feedback, there is foc...
  • 5/15/2009

Jim Cowen Discusses Importance of Always Challengi

  • Jim Cowen - Interview - Roxide Internati
  • James Cowen joined Aeroxon US, an importer and retailer of pest control products, after receivin...
  • It's great for you to think that I might have hyper-vigilance, that I'm always looking and assessing...
  • 5/15/2009

Dana Lampert States Importance of Listening To Use

  • Dana Lampert - Lecture - Wiggio
  • Dana Lampert is a Cornell University student and co-founder of Wiggio.com. Wiggio.com is a free, ...
  • That's actually a huge part of my day every day. So when you click that little purple feedback link...
  • 3/30/2009

Timothy LaBeau Discusses Importance of Developing

  • Timothy LaBeau - Panel on Marketing - Dr
  • Timothy LaBeau is the President and Chief Executive Officer of Drug Fair Group. Drug Fair operat...
  • We did surveys in our stores and the pharmacist in our stores, the loyalty to them was unbelievable....
  • 9/27/2007

Kevin Malchoff Discusses Challenge of Implementing

  • Kevin Malchoff - Panel on Marketing - Ri
  • Kevin R. Malchoff is the Group president of International at Rich's. Malchoff joined the company...
  • For us we're getting hit hard. These were in bakery products. So the wheat is a direct hit. We us...
  • 9/27/2007

Donald Katz Shares Example of Customer Service At

  • Donald Katz - Interview - Audible
  • Donald Katz is founder, CEO, and Chairman of the Board of Audible, Inc., the Internet's premier a...
  • Just an anecdote... the other day, we were sending out an e-mail that was basically saying that we w...
  • 7/17/2007

Donald Katz Discusses Importance of Finding People

  • Donald Katz - Interview - Audible
  • Donald Katz is founder, CEO, and Chairman of the Board of Audible, Inc., the Internet's premier a...
  • So I really sought out people to teach me what I didn't know. On the technology front, the idea for...
  • 7/17/2007